Why my account is suspended?

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    Asked on November 06, 2017 at 12:45 PM


    My account is suspended. It is allowing me to change my password but once changed it will not allow me to log in. It says account suspended.

    Please advise.

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    Answered on November 06, 2017 at 01:00 PM

    Upon review of your account it was found form:

    http://www.jotform.us/form/70993690340158 to be collecting ssn# which is not allowed unless you add a signature widget.

    In conclusion:

    If your purpose is not to collect SSN or driver's license from the general public, but from your own customers; then you need to comply with two things.

     1. Add Terms of Use widget (for your users to read and agree).

    This will surely make your forms not to be considered as guilty of phishing activities

     2. Add a signature widget where your users sign and agree to provide such sensitive information.

    Here are some widgets you can add to the form (signature fields):


    You can also add this Terms of use widget (for the agreement)


    This type of request for full name :

    https://www.screencast.com/t/YhFpeMgqA would not be enough to encrypt the information and safeguard it.

    Even though we are DSS/PCI certified we need you to collaborate with us to protect your information by modifying the form in question to the standard.

    Your account is active and your form available. You may continue developing your forms.

    Remember to wait 30 mins after your last attempt to login in order for the system to reset.

    Thank you.