Applicants having issues

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    vdewar
    Asked on November 06, 2017 at 12:58 PM

    Hi,


    I have had several applicants that have been experiencing issues moving from page to page on their mobile devices, and also signing their applications on their phones. I have attached a picture of the part of the application that they are unable to move past, but the page to page navigation is also a recurring issue.

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    Marvih
    Answered on November 06, 2017 at 02:00 PM

    I have checked your form on my android and iOS mobile device and it seems to have no issue and worked perfectly.

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    It seems the issue is from their mobile device's browser since your form is already mobile responsive.

    Kindly ask them to use different browser on their mobile like google chrome or firefox which supports javascript perfectly.

  • Profile Image
    vdewar
    Answered on November 06, 2017 at 03:43 PM
    Ok, I will try that. Sometimes on several people’s phone they try to type in a field and they are unable to type.
    ...
  • Profile Image
    Marvih
    Answered on November 06, 2017 at 04:54 PM

    Were they able to tell you which field? 

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    vdewar
    Answered on November 06, 2017 at 05:43 PM
    Yes on the first page.
    ...
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    Marvih
    Answered on November 06, 2017 at 07:01 PM

    I just checked it and it worked perfectly. It must be their browser on their mobile device, just try advising them using a different web browser if they are having difficulty on your form.

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