Using conditional Logic to chnage email

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    creliaboris
    Asked on November 06, 2017 at 01:57 PM

    Am I correct I cannot use boolean operators to customize my email text based on responses?  In other words, rather than having a static table of answers, I'd rather be able to craft the wording so that it adjusts based on what the answers were.  I could accomplish this with simple if/and/or statements, but don't see that as an option. Am I missing anything that would allow this?

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    TREVON
    Answered on November 06, 2017 at 03:17 PM

    Thank you for contacting us. You can be able to achieve the above by using conditional logic in your form. You will use change Email conditional Logic which will change the email/Notification or Auto-response sent based on a condition met. You can have the the Emails with diffrent body test as you wish.

    For instance I have created a test form which user will choose option one and will receive notification 1 if user chooses Option 2 user receives Notification2

    Below is a test form I have created with the above scenario.

    https://form.jotform.com/73095060747964

    Kindly feel free to clone the form and test it.


    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic

    Kindly do let us know if the above solution addresses your concerns.