Unable to update email recipient

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    Asked on November 06, 2017 at 04:31 PM

    I read the instructions https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address and they are not working for me. How can I update my recipient email/username . Please help. Thanks

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    Answered on November 06, 2017 at 07:37 PM

    Unfortunately, I was not able to replicate the issue you are referring to. I was able to update the email recipient properly. Here's a screen capture:


    After changing the email recipient, please do not forget to click the "Save" button.

    If the issue persists, I suggest you log out from JotForm and restart your browser. If it is still the same, please check if it will work on another browser or not. Lastly, you may need to clear your browser cache.

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Let us know if you need any help. Thank you.