What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Several times the changes I made to a JotForm didn't show up right away. Why is that?

    Asked by Bruce Stern on September 11, 2012 at 09:54 PM

    The latest occasion is when modifying a form I attempted to change some text and a couple of checkboxes. Yet, after making the changes and saving them, the changes weren't on the published form on my website. Please tell how to resolve this problem. Thank you.

    Page URL:
    www.smallclaimservice.com

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    JotForm Support

    Answered by idarktech on September 11, 2012 at 10:08 PM

    Hi Bruce,

    We are sorry for this inconvenience.

    In order for your form to show the updated changes, please change "form" to "www" on your form URL. If your form runs on form.jotform.net domain, please change it to www.jotform.com

    Example:

    FROM:

    http://form.jotform.net/form/11111111111

    TO:

    http://www.jotform.com/form/11111111111

    Message us back if the problem still persist. Thanks!