Forms in EU sub domain are not accessible by users in Switzerland

  • Profile Image
    druckatelier46
    Asked on November 07, 2017 at 12:55 AM

    Hello

    All my jotform forms are not working anymore on my websites www.druckatelier46.ch and www.winter-maerit.ch

    Also, if I make a test on my jotformsite the forms are not showed.

    What did happen?

    Thank you in advance for your respons!

    Druckatelier46 / SIbylle


  • Profile Image
    onur
    Answered on November 07, 2017 at 05:52 AM

    Hello,

    Sorry for the inconvenience.

    Could you please send us screen shot to share what you see instead of JotForm?


    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum )


    Regards. 

  • Profile Image
    druckatelier46
    Answered on November 07, 2017 at 08:43 AM
    Dear Jotform-Team
    Thank you for your quick answer.
    Attached the screenshot from the www.winter-maerit.ch -side.
    I just have 2 more sites… there is the same problem! Screenshots attached and the links:
    https://www.druckatelier46.ch/angebot/fotogeschenke/bestellformular-elektronik/
    https://www.hundehalsband-claudia.ch/wie-messe-ich-richtig/bestellformulare/bestellung-fotogeschenke/
    I also checked the problem on an other computer (Microsoft HP) and on my own computer (macbook), on both the same problem. Also a customer of my informed that on
    his computer he can’t see the form..
    I tried to embed the code from your site again, but it did not work. All the pages are built by Jimdo.
    Sibylle Lauber
    Druckatelier46
    Moosgasse 18
    ch-3317 Mülchi/Schweiz
    0041 (0)79 / 508 20 48
    info@druckatelier46.c h
    www.druckatelier46.ch
    ...
  • Profile Image
    onur
    Answered on November 07, 2017 at 08:45 AM

    Are you able to access forms by their URLs? ( https://eu.jotform.com/xxx )

  • Profile Image
    druckatelier46
    Answered on November 07, 2017 at 09:43 AM
    :-( no, its not working!
    I embeded the link on this site https://www.winter-maerit.ch/aussteller/anmeldeformular-aussteller-1/
    but he open a error-page
    What I see on my jotform-site, i can’t „view“ my form…
    Sibylle Lauber
    Druckatelier46
    Moosgasse 18
    ch-3317 Mülchi/Schweiz
    0041 (0)79 / 508 20 48
    info@druckatelier46.ch
    www.druckatelier46.ch
    ...
  • Profile Image
    onur
    Answered on November 07, 2017 at 09:54 AM

    May I ask which form URL did you use? ( https://form.jotformeu.com/xxx or https://eu.jotform.com/xxx )



  • Profile Image
    druckatelier46
    Answered on November 07, 2017 at 12:43 PM
    Dear Jotform
    I just had contact with a webdesigner from Bern/Switzerland, Mr. Cuno Vollenweider. He told me, it could be a problem with Swisscom, that they put jotform on a blacklist.
    Mr. Cuno Vollenweider will contact you directli and explain it. What he told me to try the link jotformeu.com without „eu“… so I did embed the link
    ...
  • Profile Image
    Jan
    Answered on November 07, 2017 at 02:05 PM

    Sorry for the inconvenience. 

    I escalated this to our developers so that they can take a look at it. It seems that Swisscom is blocking our sub-domain (form.jotformeu.com).

    We will let you know via this thread once an update is available. Thank you.

  • Profile Image
    druckatelier46
    Answered on November 07, 2017 at 03:43 PM
    great and thank you very much for your support!
    greetings from switzerland
    sibylle lauber
    druckatelier46
    moosgasse 18
    ch-3317 mülchi
    +41 79 508 20 48
    info@druckatelier46.ch
    www.druckatelier46.ch
    ...
  • Profile Image
    onur
    Answered on November 08, 2017 at 12:54 AM

    I've sent required e-mail to Swisscom. We will let you know about the updates.


    Thanks for your interest and understanding,

    Regards.

  • Profile Image
    onur
    Answered on November 08, 2017 at 02:21 AM

    In the meantime, you can alternatively use https://eu.jotform.com/xxx or https://www.jotformeu.com/xxx to avoid any inconvenience. 


    Regards.

  • Profile Image
    druckatelier46
    Answered on November 08, 2017 at 02:43 AM
    Thank Onur for your help. I use https://www.jotform.com/xxx (without eu).. and its working :-)

    Sibylle Lauber
    Druckatelier46
    Moosgasse 18
    ch-3317 Mülchi/Schweiz
    0041 (0)79 / 508 20 48
    info@druckatelier46.ch
    www.druckatelier46.ch
    ...
  • Profile Image
    onur
    Answered on November 13, 2017 at 01:45 AM

    Hello,

    Regarding reaching JotFrom via Swisscom, although we receive no response from Swisscom, there are some customer feedbacks that they were able to reach our eu servers using Swisscom. Could you please try again to reach Jotform eu servers? 


    https://form.jotformeu.com/xxx 

    Waiting for your reply,

    Regards. 

  • Profile Image
    druckatelier46
    Answered on November 13, 2017 at 02:43 AM
    Dear onur
    I see, that the jotforms from my customer www.hundhalsband-claudia.ch are working again :-)
    My own forms I changed to https://www.jotform.com/xxx without the „eu“ they still are reachable. Should I change to jotformeu ?
    Best regards
    Sibylle
    Sibylle Lauber
    Druckatelier46
    Moosgasse 18
    ch-3317 Mülchi/Schweiz
    0041 (0)79 / 508 20 48
    info@druckatelier46.ch
    www.druckatelier46.ch
    ...
  • Profile Image
    onur
    Answered on November 13, 2017 at 02:51 AM

    We are getting positive feedbacks from customers regarding accessing forms via https://form.jotformeu.com/xxx . It is up to you to change them. Both should work OK. 

  • Profile Image
    druckatelier46
    Answered on November 13, 2017 at 04:43 AM
    Great :-) and thank you for your support onur!
    Best regards from a cold Switzerland
    Sibylle
    Sibylle Lauber
    Druckatelier46
    Moosgasse 18
    ch-3317 Mülchi/Schweiz
    0041 (0)79 / 508 20 48
    info@druckatelier46.ch
    www.druckatelier46.ch
    ...