My photo widget is not working correctly

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    Asked on November 07, 2017 at 02:11 AM

    i am using the photo widget on my form but instead of opening the camera to take the image it changes the icon into "choose file" button. On my computer preview it seems to be working but from my samsung s7 phone not.


    in my form when it comes to a drop box asking how many people were involved in the accident, and when selected, it takes 10 seconds to show the hidden fields. This is way to long and if I were a user i would think there is a malfunction and go out the form.

    Please assist

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    Answered on November 07, 2017 at 07:25 AM

    We are sorry for this inconvenience. 

    I checked your form both on desktop and on two different devices and I did not encounter any problem as you described. 

    I was able to take pictures and upload it on desktop. In addition to that, I checked this on Iphone and Samsung S7 and here are the results:




    1510057403Screen Shot 2017-11-07 at 15.2

    Please note that your users need to allow the warning message which ask your user to enable camera when they load your form if the problem is related with the allow process but currently it seems there is no issue with the take photo widget. 

    Could you please let us know on which browser you had this problem?

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    Answered on November 07, 2017 at 07:26 AM

    In the meantime, I forgot to mention. Your last question is split to another thread as we allow our users to open one single thread per question in order to assist you properly. You will be answered in the following thread in a short time:

  • Profile Image
    Answered on April 04, 2018 at 07:02 AM

    Hi the issue has been fixed. This is due to the permission errors of the browser. Make sure to clean up your form cache if you don't get the updates. Please try it again and let us know if the problem persist. We apologize for any inconvenience.

    Widget Team