- MarkusHammerAsked on November 07, 2017 at 04:16 AM
all my 3 jotforms are not visible anymore in all my browsers and end-devices (PC, mobile - neither mine nor of my wife). also it takes about a minute until the page is loaded. in the backend (Jimdo) I can see the code which embeds the jotform. but also here loading time is very long.
Nevertheless, I got confirmation that they work perfectly with devices of other people. That is very strange to me. Any idea, what I can do?
Frontend provider Jimdo asked me to switch off all antivirus programs. I turned off e.g. my norton but without effect.
Thank you for your feedback
- JotForm SupportWelvinAnswered on November 07, 2017 at 09:11 AM
Please check your browser's console area for possible errors related to the form. Here are guides you can follow to view the console:
If there are errors, in red, please take a screenshot and upload it to this thread. Here's a guide on how to upload:
I would also suggest checking your extensions, especially adblockers and any other browser-based security extensions/plugins.