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MarkusHammerAsked on November 7, 2017 at 4:16 AM
Hi there
all my 3 jotforms are not visible anymore in all my browsers and end-devices (PC, mobile - neither mine nor of my wife). also it takes about a minute until the page is loaded. in the backend (Jimdo) I can see the code which embeds the jotform. but also here loading time is very long.
Nevertheless, I got confirmation that they work perfectly with devices of other people. That is very strange to me. Any idea, what I can do?
Frontend provider Jimdo asked me to switch off all antivirus programs. I turned off e.g. my norton but without effect.
Thank you for your feedback
Markus -
Welvin Support Team LeadReplied on November 7, 2017 at 9:11 AM
Please check your browser's console area for possible errors related to the form. Here are guides you can follow to view the console:
https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en
https://developer.mozilla.org/en/docs/Tools/Browser_Console
If there are errors, in red, please take a screenshot and upload it to this thread. Here's a guide on how to upload:
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
I would also suggest checking your extensions, especially adblockers and any other browser-based security extensions/plugins.