All of my forms are no longer showing up on my website

  • MarkusHammer
    Asked on November 7, 2017 at 4:16 AM

    Hi there

    all my 3 jotforms are not visible anymore in all my browsers and end-devices (PC, mobile - neither mine nor of my wife). also it takes about a minute until the page is loaded. in the backend (Jimdo) I can see the code which embeds the jotform. but also here loading time is very long.

    Nevertheless, I got confirmation that they work perfectly with devices of other people. That is very strange to me. Any idea, what I can do?

    Frontend provider Jimdo asked me to switch off all antivirus programs. I turned off e.g. my norton but without effect.

    Thank you for your feedback
    Markus

  • Welvin Support Team Lead
    Replied on November 7, 2017 at 9:11 AM

    Please check your browser's console area for possible errors related to the form. Here are guides you can follow to view the console:

    https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en 

    https://developer.mozilla.org/en/docs/Tools/Browser_Console 

    If there are errors, in red, please take a screenshot and upload it to this thread. Here's a guide on how to upload:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 


    I would also suggest checking your extensions, especially adblockers and any other browser-based security extensions/plugins.