Unable to find my form

  • Profile Image
    rdg@mystudycorner.eu
    Asked on November 07, 2017 at 06:47 AM

    Hi, 


    I don't know why but my account (which I used for several years) got suspended. It had a number of forms I'd like to recover. 


    Is this possible?


    The login was rdg@mystudycorner.be

    This is one of the forms: https://form.jotformz.com/10300029671 

    It is online, but cannot be submitted. My login isn't recognises anymore....


    Thanks


    Rudi De Groot

  • Profile Image
    John_Benson
    Answered on November 07, 2017 at 10:03 AM

    I checked the email address (rdg@mystudycorner.be) and I did not find any JotForm account associated with it. 

    Also, I was not able to find the form URL that you have provided on our server. Do you have any other forms that you can share so we can investigate it further? 

    We'll wait for your response. Thank you.

  • Profile Image
    rdg@mystudycorner.eu
    Answered on November 07, 2017 at 02:43 PM
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  • Profile Image
    Marvih
    Answered on November 07, 2017 at 04:04 PM

    I am unable to search your username too as well as the email address even though the provided form is correct.

    I also checked the form which caused the suspension of your account and I am unable to find it too.

    1510088542438.png
    I will escalate this to our L2 team to fix this.

    We will update you ASAP once we have news from them.

  • Profile Image
    burak
    Answered on November 08, 2017 at 08:27 AM

    Hello,

    One of your forms "Formulier" had a password question which led us to suspend your account. See the phishing section on Terms of Use.

    For your convenience I've deleted that question along with its submission data and re-activated your account. So you can access to your account and continue using JotForm.

    Please keep in mind your account might be a subject to suspension because of any violation of Terms of Use again in the future.