It takes 10 seconds to show hdden fieldsPlease assist

  • Profile Image
    Asked on November 07, 2017 at 07:16 AM

    in my form when it comes to a drop box asking how many people were involved in the accident, and when selected, it takes 10 seconds to show the hidden fields. This is way to long and if I were a user i would think there is a malfunction and go out the form.

    Please assist

  • Profile Image
    Answered on November 07, 2017 at 07:34 AM

    We are again sorry for this inconvenience. 

    I was able to replicate the thing you are referring both on the cloned version of your form and the original form as you can see here:


    The dropdown selection and other fields which should be shown according to related condition do not appear immediately. The problem could be related the number of widgets hided and affected by that particular condition. That's why, I'm escalating this problem to our developers. Once the problem is fixed, you will be notified via this thread. 

    Thank you in advance for your understanding.