What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does it say we have reached our limit?

    Asked by chrisbeon on September 12, 2012 at 06:58 AM

    Hi, we got an email from you a few minutes ago saying that we had reached our limit of 100 submissions a month and that our forms would be disabled this afternoon.

    I have checked the logs and we haven't received anywhere near that amount in a month.

    Can you please check that and let me know why we received the email

    Thank You

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    Answered by Bombah on September 12, 2012 at 07:30 AM

    I got the same email for ours, and now our form has been permanently disabled! (we had no where near 100 submissions either!!!).  What is going on JOTFORM?

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    JotForm Support

    Answered by idarktech on September 12, 2012 at 07:37 AM

    @chrisbeon

    I have now restored the total numbers of submissions for this month on your submissions counter. It should be fine now. It might be due to the updates we made recently.

     

    @Bombah

    Your account should be fine by now. It seems like submissions counter increases itself dramatically.

    We are aware of this issue and hopefully our team will be able to fixed this as quickly as possible. Apologies for the inconveniences caused.

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    Answered by chrisbeon on September 12, 2012 at 07:40 AM

    Thats great, thank you for your quick response!

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    Answered by Bombah on September 12, 2012 at 07:43 AM

    Thank you for the quick fix.  Greatly appreciated!