Paypal Pro not working

  • Profile Image
    ftlcare
    Asked on November 07, 2017 at 09:47 AM

    I've created my API keys and submitted them in the Paypal Pro Credentials.

    Once I click Verify, it tells me it's "Unable to Verify".

    Please help, I'm not sure what's wrong. The API Username and Keys are fresh so that's not the issue.

  • Profile Image
    Kevin_G
    Answered on November 07, 2017 at 11:27 AM

    I have checked your page and it does not seem to be working; however, I've tested the PayPal Pro integration on my end and it works, please try testing it on your end too: How-to-Test-your-PayPal-Payment-Form

    Also, make sure to remove spaces before and after each API info string. 

    If you're unable to process payments, please let us know. 

  • Profile Image
    ftlcare
    Answered on November 07, 2017 at 12:11 PM

    This is my page screenshot that it's not verifying and I made sure there are no spaces


    1510074645Capture.JPG

  • Profile Image
    Kevin_G
    Answered on November 07, 2017 at 01:22 PM

    I have just checked your form and noticed the message is different: 

    15100788891.png

    Please make sure that your account is allowed to accept payments through the API and that your API info is correct, you may contact PayPal support for this: https://www.paypal.com/us/smarthelp/contact-us 

    If the problem persists even after confirming, please let us know.