I cannot edit or view my form

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    bhugli
    Asked on November 07, 2017 at 11:17 AM

    Bonjour. Les formulaires ne peuvent pas être édités. La notion serveur inaccessible apparaît lorsque je souhaite les éditer. Merci de m'indiquer quelle est la source de ce problème.

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    Welvin
    Answered on November 07, 2017 at 12:32 PM

    Did you get an error when trying to edit the form? I was able to edit your form, so likely this is a browser problem. Please do the following:

    1. Logout from your account.

    2. Clear your browser's cache and cookies for Jotform.

    3. Log in again. 

    If you still cannot edit the form, please check your browser console for possible errors. Please check this guide to know how to check the browser console: 

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

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    bhugli
    Answered on November 07, 2017 at 01:43 PM

    Bonsoir,

    Le problème semble général. Depuis n'importe quel poste, le formulaire ne peut pas être visualisé ou affiché dans mon site web.

    Vous trouverez en pièce jointe une photo de la page qui s'affiche.


    ...
  • Profile Image
    Welvin
    Answered on November 07, 2017 at 02:52 PM

    Thank you for the additional information.

    I have just figured out that you are from EU zone and it is likely that the problem is related to the problem on this thread: 

    https://www.jotform.com/answers/1291984-Forms-will-not-load-if-they-use-form-jotformeu-com-sub-domain-

    As stated by the user in the thread, all you need to do is to change your form domain to jotform.com instead of jotformeu.com. Please update us here if this method works so I can create a ticket about it.