Problems with conditional logic in iframe code

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    UKSCRC
    Asked on November 07, 2017 at 11:29 AM

    I am the Research Services Archivist at the University of Kentucky. We are paid subscribers to Jotform and use it for our reference services. Our contact form, which we have used for nearly a year now, relies on several conditional logic statements, which seem to have stopped working as of this morning. Our contact form is located at the URL listed below. This page is our primary point of contact with our patrons so it is urgent that we find out what may have happened to our form. 

    It looks like the problem may be with the iframe code (which we use on our page), and not the embed script. We have to use the iframe for our CMS, though.

     

     

     

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    Mike_G
    Answered on November 07, 2017 at 01:24 PM

    We received an update from our development team and I'm glad to inform you that the issue is already fixed. I have also made some test on my end and I can confirm that it is. However, if you are still experiencing otherwise, please feel free to let us know.

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    UKSCRC
    Answered on November 07, 2017 at 01:43 PM

    I just tested it on our live site and it looks like all is well now. Thanks for the help!

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    Mike_G
    Answered on November 07, 2017 at 02:24 PM

    Thank you for confirming that it now works. Should you have other questions or concerns, please do not hesitate to contact us again anytime.

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    UKSCRC
    Answered on November 08, 2017 at 02:02 PM

    It looks like whatever was done reset the UniqueID widget, which won't start back at the last used number index

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    Mike_G
    Answered on November 08, 2017 at 02:37 PM

    We would like to apologize for any inconvenience this had caused you.

    There is a way to adjust the current index of the Unique ID widget from its properties.

    1510169850t14_29_02.png

    I hope this helps. Please feel free to contact us again anytime should you have other questions or concerns regarding this.

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    UKSCRC
    Answered on November 08, 2017 at 03:26 PM

    The index is set at the previous number sequence, but it's ignoring the index. Our Jotform submissions are sent to Asana, where the unique ID becomes part of the task title. As you can see in the comparison below, the index is set correctly but the unique ID is now ignoring the index set in the widget properties: 

    1510172659UID screen compare.PNG

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    Nik_C
    Answered on November 08, 2017 at 04:48 PM

    I checked your form and I see that the index is changed:

    1510177590Screen Shot 2017-11-08 at 10.5

    Also, I checked your last submission and it seems that the index is showing properly:

    1510177662Screen Shot 2017-11-08 at 10.5

    Does the issue persist on your side?

    Thank you!