Conditional Logic: conditions not working in the form

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    hillcat09
    Asked on November 07, 2017 at 11:35 AM

    2 questions:

    1) My conditional logic directions are not working.  I had them set and ready to go and now they are just showing up.


    2) When using the conditional logic, I am having issues when selecting a statement from a drop down menu then going back to the previous page and selecting another statement from the drop down and having extra questions populate that shouldn't be a part of the conditional logic.  Is there a way to fix this?
  • Profile Image
    Welvin
    Answered on November 07, 2017 at 12:49 PM

    There is an ongoing issue with conditional logic, especially for embedded forms and when the form is previewed. If you want to see the action, please use the direct URL for the meantime.

    https://form.jotform.com/73044978438165 

    We'll keep you posted.

    As for the issue when changing a selection, I will answer this into a separate thread. Here's the link: https://www.jotform.com/answers/1292600

  • Profile Image
    Rose
    Answered on November 08, 2017 at 02:31 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Could you please check once again on your side and do let us know if you still encounter the same issue. On the other hand, we suggest you to clear your form caches before test it.  

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Thank you in advance for your understanding and cooperation.