Autoresponder no longer sending the email to the person who fills in the form

  • Profile Image
    bailedi
    Asked on September 12, 2012 at 08:47 AM

    Hello,

    Love your service so far.  The autoresponder worked great a few days ago but now it won't send the message to the person who filled in the form (in this case me with my personal email).  I get the "Notification" email no poblem.  Could this be cause by a server-send delay on jotform.com or I am doing something wrong?

    My account ID is: bailedi

    Thanks!

    Dan

  • Profile Image
    mliz
    Answered on September 12, 2012 at 09:02 AM

    Hi Dan,

    I just did a test submission and within seconds I received the auto responder without any delays. Can you look into the spam or bulk folder as it may have been caught by the spam filters.

    If the problem still persists please let us know the email address you were using during the submission and we will look into our server logs.

    Thanks!

  • Profile Image
    bailedi
    Answered on September 12, 2012 at 09:33 AM

    Hi there,

    Thanks for your very quick reply.  Great service.  I just checked my inbox and I received the previous tests that I had made.  But they had betwen 40-50 minutes delay and also the text is mostly in Chinese (which is what I want) but was incomplete.  Thus I deleted the last form.  Used a previous one with my updated Chinese text and it seems to work well this time.

    Thanks for your kind help!

    Keep up the great service.  It's far superiod to what my web provider (http://www.singaporehost.sg/) offers.  I will thus recommend your service highly.

    Best,

    Dan

  • Profile Image
    mliz
    Answered on September 12, 2012 at 09:41 AM

    Thank you for the kind words we truly appreciate it, if you have any questions or need assistance feel free to contact us. 

    Thanks for using JotForm and have a great day! 

  • Profile Image
    bailedi
    Answered on September 12, 2012 at 09:46 AM

    Thanks!  Amazing service!  Kudos!  Your company will go far!

    Cheers