What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder no longer sending the email to the person who fills in the form

    Asked by bailedi on September 12, 2012 at 08:47 AM

    Hello,

    Love your service so far.  The autoresponder worked great a few days ago but now it won't send the message to the person who filled in the form (in this case me with my personal email).  I get the "Notification" email no poblem.  Could this be cause by a server-send delay on jotform.com or I am doing something wrong?

    My account ID is: bailedi

    Thanks!

    Dan

    Page URL:
    http://bailedi.com.cn/VIP-Join.html

  • Profile Image
    JotForm Support

    Answered by mliz on September 12, 2012 at 09:02 AM

    Hi Dan,

    I just did a test submission and within seconds I received the auto responder without any delays. Can you look into the spam or bulk folder as it may have been caught by the spam filters.

    If the problem still persists please let us know the email address you were using during the submission and we will look into our server logs.

    Thanks!

  • Profile Image

    Answered by bailedi on September 12, 2012 at 09:33 AM

    Hi there,

    Thanks for your very quick reply.  Great service.  I just checked my inbox and I received the previous tests that I had made.  But they had betwen 40-50 minutes delay and also the text is mostly in Chinese (which is what I want) but was incomplete.  Thus I deleted the last form.  Used a previous one with my updated Chinese text and it seems to work well this time.

    Thanks for your kind help!

    Keep up the great service.  It's far superiod to what my web provider (http://www.singaporehost.sg/) offers.  I will thus recommend your service highly.

    Best,

    Dan

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    JotForm Support

    Answered by mliz on September 12, 2012 at 09:41 AM

    Thank you for the kind words we truly appreciate it, if you have any questions or need assistance feel free to contact us. 

    Thanks for using JotForm and have a great day! 

  • Profile Image

    Answered by bailedi on September 12, 2012 at 09:46 AM

    Thanks!  Amazing service!  Kudos!  Your company will go far!

    Cheers