What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not even close to my free 100 sumbissions? why is my account being disabled???

    Asked by RON on September 12, 2012 at 08:55 AM

    I need an answer today before noon...this is not right!

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    Answered by pinoytech on September 12, 2012 at 09:40 AM

    Hi Ron,

    Apologize for the inconvenience that may have caused. This past days our development team migrated our database to a more powerful server cloud and this caused a data replication problem between our servers, so some of the counts were increased incorrectly, even though the submissions are correct. Since your account is one of those affected, I will now re-activate your account and resets submission quota.

    Thank you!

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    Answered by ronven on September 12, 2012 at 10:17 AM