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sbufsawebAsked on November 7, 2017 at 12:10 PM
My form is forcing users to check all Location checkboxes before proceeding. The field (was) required, no entry limits, no conditions. This just started happening this morning and we've made no changes to the form. As a temporary resolution, I made the field not required. Any reason why this would be happening? TIA
Page URL: https://form.jotform.com/51795049601963 -
Nik_CReplied on November 7, 2017 at 1:34 PM
I cleared your form's cache and set your field to be required again. Then I run a couple of tests and it worked fine.
Please check and let us know how it worked.
Thank you!
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sbufsawebReplied on November 7, 2017 at 1:38 PM
Thank Nik! Perfect!
How often should I clear the form cache?
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Nik_CReplied on November 7, 2017 at 2:37 PM
That's not necessary actually, but if you notice any strange behavior in your forms, like the one you had, then please try clearing, here is how https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache, if the issue persists in that case, then please let us know.
Thank you!
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sbufsawebReplied on November 7, 2017 at 2:42 PM
Ok, thanks