Link problem for excel. Urgent help needed...

  • Profile Image
    TOG
    Asked on September 12, 2012 at 09:43 AM

    Hello,

    Normally I can always get the file in excel when I click excel button. But now it gives error. I can not download excel from the link: http://www.jotform.com/submissions/22433353311946? 

     

    I have tried different internet connections and browsers but it does not work. Can you please send me an other external link or as an excel file to me. My excel form has approximately 2300 applicant. And it is very important for my organization. I have bben using jotform for a long time paying my bills on time. Please help my problem as soon as possible since I am having trouble with my boss as IT Manager.

     

    here is the link of the form that I want to get as an excel:  http://form.jotformpro.com/form/22433353311946

    I really need it in excell form, with mail to my email address in your database, as a link or through my account

    my account name: Tog
    Thank you in advance,
    Best Regards
    Ercan Kaplan
    ercan.kaplan@tog.org.tr
  • Profile Image
    Deygus
    Answered on September 12, 2012 at 11:07 AM

    Hi, I've tested out the form and excel download and it appears to be working correctly, however, it usually takes a few minutes to generate the download since it has to compile 2300+ submissions on the mentioned form. I will also go ahead and send you the Excel File now to the email address that you have supplied just incase you are still unable to get the file to download. 

    If you are still having problems or need further assistance feel free to contact us and we thank you for using JotForm.