What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT! v8_build_source.js:38: Error loading file load( configFile + '.js'); ^

    Asked by ParaisoAnimal on September 12, 2012 at 10:00 AM

    Our form suddenly stopped working, our customers cannot fill the application form, we are losing sales. Please fix ASAP!

    Form is embedded at: http://www.paraisoanimal.net/ficha/ficha.php

    ERROR: v8_build_source.js:38: Error loading file load( configFile + '.js'); ^

    Thanks

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 12, 2012 at 10:09 AM

    What is the URL of the page where you see this error? 

  • Profile Image

    Answered by chiefghana on September 17, 2012 at 07:38 AM

    Similar issue:

     

    http://form.myjotform.com/form/21744499684570

  • Profile Image

    Answered by pinoytech on September 17, 2012 at 07:50 AM

    Hi chiefghana,

    We apologize for the inconvenience that may have caused. I've check your webpage where your form embedded and your form is working properly. Can you please look at it again and do let us know if the said issue still persists. Try also to delete your browser cache and cookies.

    Thank you!