Hello, we are having trouble with the last page of our jotform. It's stuck on the Please Wait button and won't go through. We need it to go through fo

  • PCBCemma
    Asked on November 7, 2017 at 2:22 PM
    Jotform Thread 1292815 Screenshot
    Page URL: https://www.jotform.com/build/72155089664161#preview
  • Kevin Support Team Lead
    Replied on November 7, 2017 at 3:26 PM

    Apologies for the inconveniences this may have caused to you. 

    I have just tested your form and it seems to be working on my end: 

    Hello, we are having trouble with the last page of our jotform. Its stuck on the Please Wait button and wont go through. We need it to go through fo Image 10

    Please try using incognito mode on your browser or clearing your forms cache so you load a fresh version of the forms. 

    Also, I've tested the direct link of your form, are you still experiencing the issue with the direct link? 

    If the form is embedded, please share us the link to the page so we can further check it. 

    We will wait for your response. 

    P.S. 

    I have also noticed that you're asking for credit card information on your form: 

    Hello, we are having trouble with the last page of our jotform. Its stuck on the Please Wait button and wont go through. We need it to go through fo Image 21

    Please note that asking for such info is not allowed on JotForm, your account can be suspended due to this activity although you're not using your form for phishing purposes. 

    I would recommend you to check our terms so you know what is not allowed to ask on JotForm. 

    I removed the field from your form in order to avoid suspension. 

    If you have questions, let us know.