What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Porque está dando erro ao tentar baixar um arquivo que ficou anexo ao formulário?

    Asked by microsalve on September 12, 2012 at 10:50 AM

    Fiz um formulário no site de vocês que por sinal é muito bom, no formulário que ficava no meu blog, as pessoas informavam dados básicos (nome,e-mail,telefone) e tinha um campo para que eles adicionassem um arquivo (no caso um curriculum), desde o dia em que criei recebia em meu e-mail o formulário e o link do arquivo para baixar, bastava eu clicar no nome do arquivo, e o download iniciava automaticamente, porém percebi hoje que quando clicava para baixar o arquivo, abria uma página de erro 404 not founf file not found, e então percebi também que todos os arquivos que eu tinha recebido anteriormente não faziam mais download dava o mesmo erro, peço a ajuda de vocês para resolverem esse problema.

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    JotForm Support

    Answered by EduardoMendez on September 12, 2012 at 11:58 AM

    @microsalve

    We are migrating to a more powerfull cloud of servers and this is causing some temporary replication delays.  I noticed that your forms are hosted on http://www.jotformz.com.

    I suggest that you log into this server when editing your forms.

    We apologize for the inconvenience and assure you we are working to get this resolved.

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    Answered by microsalve on September 12, 2012 at 02:11 PM

    Boa Tarde,
    Muito obrigado por me responderem, agora tenho mais certeza ainda da qualidade que voc garantem aos seus usuios. Referente ao problema vocteria uma previs de quando serarrumado? Eu preciso fazer alguma coisa pra voltar ao normal, ou smesmo esperar voc consertarem o problema?
    Atenciosamente,
    Micro SalveBlog / Servis em Informica / Ancios em GeralJi-Paran- ROE-mail: micro.salve@hotmail.comBlog: http://microsalve.blogspot.com.brFone: (69) 9309 - 9224 - Diego
    Date: Wed, 12 Sep 2012 11:58:07 -0400
    To: micro.salve@hotmail.com
    Subject: Re: Porque estdando erro ao tentar baixar um arquivo que ficou anexo ao formulio?
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    JotForm Support

    Answered by EduardoMendez on September 12, 2012 at 03:59 PM

    @microsalve

    Not all our clients are experiencing this issue, and at this point we don't have an eta for the resolutions of this problem.  We assure you we are working to fix it and meanwhile we can offer you suggestions to rectify any current issues that you may be experiencing.  You can describe your problem and please include the URL where the form is being displayed.  We'll be glad to assist you and thank you for your patience!

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    Answered by GabrielM14 on July 23, 2014 at 10:33 PM

    EduaroMendez it is garbage fuck that shit you send does not work JotForm crap.

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    JotForm Support

    Answered by ashwin_d on July 24, 2014 at 04:40 AM

    Hello GabrielM14,

    I did check your account and the issue is not related to uploads. You have not received any submission in your form yet.

    I found that your account is actually suspended by our anti-phishing system. As your form "Contact Form with Gaming Theme" has fields like "Login & Senha" which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. This form must be deleted before we can activate your account again.

    We will wait for your response.

    Thank you!