- patienthandlingAsked on November 07, 2017 at 04:32 PM
I created a report recently in Jotform and over half of the images have not attached to the file. Is there any way to retrieve these?
- JotForm SupportaubreybourkeAnswered on November 07, 2017 at 05:51 PM
I cloned your form and tested it. I was unable to reproduce the problem:
However, I checked your account and could see the missing images.
So I have escalated the issue to Level 2 support.
- patienthandlingAnswered on November 07, 2017 at 06:07 PM
Do you think it will be possible to recover the images?
We will have to retake them if not. The customer is being a right dick about this.
- JotForm SupportJanAnswered on November 07, 2017 at 08:04 PM
Unfortunately, if the image was not uploaded successfully, it means that the image is not on our server. This also means that we cannot recover the images.
My colleague Aubrey already escalated this to our developers so that they can take a look at it.
We will let you know via this thread once an update is available. Thank you for your patience.