What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deactivated Form still works

    Asked by Klaus on September 12, 2012 at 11:01 AM

    Hallo Jotform Support,

     

    I don't get it. I deactivated following form: http://form.jotformeu.com/form/21125444829352

    But it still activated although it shows me deactivated in Admin Console.

     

    What am I doing wrong?

     

    thanx and greetings from Germany.

     

    Klaus

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    JotForm Support

    Answered by liyam on September 12, 2012 at 11:50 AM

    Hello Klaus.  Can you try clearing your browser's cache and then visiting the form again?  I just checked your form and it seems deactivated on my end.

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    Answered by Klaus on September 12, 2012 at 12:15 PM

    hi lyam,

    I cleared my browsers cache, tried IE9, Chrome and Firefox - even with my android smartphone via umts - form still opens - strange...

    try to open it directly via my website: http://www.cajonworkshops.de/6.html 

    its the first button "zum Workshop anmelden" (15. September 2012)

     

    thanks for your help

     

    klaus

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    JotForm Support

    Answered by EduardoMendez on September 12, 2012 at 12:28 PM

    Hi Klaus,

    Here is the image of my browser when trying to open the form that you mentioned on this thread.

     

    You may be experiencing a replication delay.  We are currently merging to a more powerful cloud of servers and this has caused a temporary delay in the replication of forms between the servers.

    I suggest that when editing your form, you log onto the server where the form is hosted.  I notice that most of your forms are hosted on http://www.jotformeu.com

    We apologize for the inconvenience and please let usknow if you have any other issues!

  • Profile Image

    Answered by on September 12, 2012 at 12:30 PM

    Thanx form your help.

     

    Klaus

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    Answered by on September 12, 2012 at 12:30 PM

    Thanx form your help.

     

    Klaus

  • Profile Image

    Answered by Klaus on September 12, 2012 at 12:30 PM

    Thanx form your help.

     

    Klaus

  • Profile Image

    Answered by Klaus on September 12, 2012 at 12:30 PM

    Thanx form your help.

     

    Klaus

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    JotForm Support

    Answered by liyam on September 12, 2012 at 12:42 PM

    You're very much welcome, Klaus.  If you have other questions or concerns, please do let us know.

    Thanks.