What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not updating?

    Asked by bobess on September 12, 2012 at 11:28 AM

    I've updated my form on the jotform web site and saved it.  The changes I made are to the font colour which is correct on the jotform web site but does not update on my web site.  I've also re-entered the code but still it gives me the old form previous to the update.

    Page URL:
    http://www.sahamstudio.co.uk/contactus.asp

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    JotForm Support

    Answered by EduardoMendez on September 12, 2012 at 11:43 AM

    @bobess

    We are currently merging to a more powerful cloud of servers and this is causing some of our clients to experience a delay in the replication of the changes made.  

    I noticed that your form is hosted on http://www.jotformeu.com, so one thing that you can do is to log into that server in order to edit the form. 

    We apologize for the inconvenience and please do let us know of any other issues that you may come accross.

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    JotForm Support

    Answered by EduardoMendez on September 12, 2012 at 11:50 AM

    BTW, here is the image that I received when opening the URL that you have provided.