Why I'm asked for private key when I try to open the submission?

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    Asked on November 07, 2017 at 09:11 PM

    Hello! I created a new form today and I cannot access the submissions because I am asked to upload a private key. I have never seen this before and I don't know what my private key is. Please help!

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    Answered on November 08, 2017 at 01:25 AM

    I checked your form and it is encrypted:

    1510122089Screen Shot 2017-11-08 at 7.24

    Unfortunately, when the forms are encrypted we cannot do much since the submissions are useless without the private key.

    You most probably enabled that feature, since the form is not encrypted by default.

    You can read more about it here: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    If you have any further questions please let us know.

    Thank you!