Encrypted form can't download readable Excel file

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    Asked on November 08, 2017 at 03:51 AM

    Hello Jotform,

    Most of my forms are encrypted now and thats a good thing but how can i download the submissions that i can read it in Excel properly? Everything is still encrypted.

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    Answered on November 08, 2017 at 04:17 AM

    Please note that some Jotform features are not available for Encrypted Forms as what you can see at the bottom section of this guide: Encrypted Forms and How to Use Them.


    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.


    If you have further questions, please let us know.