- AugustinianumAsked on November 08, 2017 at 03:51 AM
Most of my forms are encrypted now and thats a good thing but how can i download the submissions that i can read it in Excel properly? Everything is still encrypted.
- JotForm SupportChriistianAnswered on November 08, 2017 at 04:17 AM
Please note that some Jotform features are not available for Encrypted Forms as what you can see at the bottom section of this guide: Encrypted Forms and How to Use Them.
Some of the features that are not available for Encrypted Forms are:
1. PDF Downloads.
2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).
All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.
If you have further questions, please let us know.