Encrypted form can't download readable Excel file

  • Augustinianum
    Asked on November 8, 2017 at 3:51 AM

    Hello Jotform,

    Most of my forms are encrypted now and thats a good thing but how can i download the submissions that i can read it in Excel properly? Everything is still encrypted.

  • Chriistian Jotform Support
    Replied on November 8, 2017 at 4:17 AM

    Please note that some Jotform features are not available for Encrypted Forms as what you can see at the bottom section of this guide: Encrypted Forms and How to Use Them.

    IMPORTANT:

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.

     

    If you have further questions, please let us know.