Cannot enable forms back on My Forms page

Jennyp12
Asked on November 08, 2017 at 07:25 AM

Thank you
I have tried this but I just keep getting a spinning working message.

This is a re-post of a comment on How to Enable or Disable a Form
candy
Answered on November 08, 2017 at 10:17 AM

We are sorry for the inconvenience you have.

As far as I tested on your end disabling the form named "Calculate Age", I have seen that there is an error with enabling forms back on My Forms page as seen in the following screencast below:

After I have enabled the form back in the form Settings option.

I have seen that there is an error on our side. I have forwarded this issue to our software development team in order to fix it.

Thank you very much for reporting us.
burak

Jotform Developer

Answered on November 15, 2017 at 08:02 AM

Hello Jenny,

Sorry for the inconvenience you've had.

When i checked the situation, i see that "Calculate Age" form belongs to account alexandraparkforms(spollard@alexandrapark.school) which has a Free Plan and already reached the allowed form limit. That's why you, as a subuser, can not enable that form.

You can notify the parent user to upgrade subscription plan or disable a form to make room for any other desired form.

Meanwhile we're working on a error/warning message for the subuser accounts.

Hope this helps and thanks for getting in touch.