Cannot enable forms back on My Forms page

  • Profile Image
    Asked on November 08, 2017 at 07:25 AM

    Thank you

    I have tried this but I just keep getting a spinning working message.

    This is a re-post of a comment on How to Enable or Disable a Form

  • Profile Image
    Answered on November 08, 2017 at 10:17 AM

    We are sorry for the inconvenience you have.

    As far as I tested on your end disabling the form named "Calculate Age", I have seen that there is an error with enabling forms back on My Forms page as seen in the following screencast below:


    After I have enabled the form back in the form Settings option.

    I have seen that there is an error on our side. I have forwarded this issue to our software development team in order to fix it.

    Thank you very much for reporting us. 

  • Profile Image
    Answered on November 15, 2017 at 08:02 AM

    Hello Jenny,

    Sorry for the inconvenience you've had.

    When i checked the situation, i see that "Calculate Age" form belongs to account alexandraparkforms( which has a Free Plan and already reached the allowed form limit. That's why you, as a subuser, can not enable that form. 

    You can notify the parent user to upgrade subscription plan or disable a form to make room for any other desired form.

    Meanwhile we're working on a error/warning message for the subuser accounts.

    Hope this helps and thanks for getting in touch.