Photo widget is not working

  • Pieter
    Asked on November 8, 2017 at 9:16 AM

    I have recently created a form that i used on a webpage inside my app. the first few times i used it it was working, but suddenly instead of showing take picture it has a upload image button.

    Jotform Thread 1293644 Screenshot
  • aubreybourke
    Replied on November 8, 2017 at 11:19 AM

    The reason you are getting the file upload happens when its not possible to take a picture from the camera. Its a fall back method.

    If you would like to get the camera to work you could check your browser permissions for your webcam.

    For example in MS Edge you can clear the permissions like so:

    1510157922Microsoft Edge 08 11 2017 16 1 Screenshot 10

    Then load the page again and it should ask you for permission to use your camera.