What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to cancel my account.

    Asked by jeffiepan on September 12, 2012 at 01:01 PM

    My username is jeffiepan, but when it takes me to the plimus account, it says invalid login after I try and log in.

     

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    Jeff

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    JotForm Support

    Answered by NeilVicente on September 12, 2012 at 01:11 PM

    Jeff,

    The premium subscription for your account was already cancelled last 05/21/2012.

    Your account is currently on free status. If you need further assistance, please do let us know.

    Thank you for your patronage!

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    Answered by skytownbk on September 12, 2012 at 05:22 PM

    OK - I am also trying to downgrade/cancel the username broomiesnyc, but I have the same error message with plimus.

     

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    Jeff

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    Answered by fxr on September 12, 2012 at 05:43 PM

    Hi Jeff,

    I dont see any account 'broomiesnyc' in our email records.

    Can you please log in under the account and request the downgrade whilst logged in under it?

    Thanks.

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    Answered by broomies on September 12, 2012 at 06:04 PM

    Sorry - it's broomies (not broomiesnyc).

    When I log in and try and cancel or downgrade the account, I get redirected to the plimus website and keep getting the "invalid user name or password" error message.

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    JotForm Support

    Answered by NeilVicente on September 12, 2012 at 06:11 PM

    @broomies

    Your subscription is now cancelled, but your account will remain on premium status until the period you have paid for ends.

    Rest assured, you will no longer get charged from here on out. Please do contact us again if you have further questions or concerns.

    Thank you for doing business with us!