Gift Registry/Old Layout: Form is getting stuck on please wait after selecting an option on the widget.

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    XmasHouse
    Asked on November 08, 2017 at 11:45 AM

    Hello,

      I have an event coming up and I created a volunteer request form using jotform.  I have hundreds of volunteers to coordinate and have been losing volunteers as they can't get the form to submit.  It submits fine for me but doesn't submit for anyone else. I cleared the cache yesterday but am still getting reports today that the form isn't working. People say that it just spins when they try to submit.

    https://form.jotform.com/72767994164170

    I really need help quickly as my event is in a few weeks and I'm panicking a bit about getting enough people.

     

    Edit - I was able to duplicate using a browser that I haven't ever used before.  I can submit on browsers I've submitted forms on but people who haven't ever used JotForms can't submit on my form. FYI.. I used the appointment slots widget but just have name/email/phone number inputs and a simple drop down.

    Thanks,

      Rebecca

  • Profile Image
    Kevin_G
    Answered on November 08, 2017 at 01:22 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been checking your form and it seems to be working on my end:

    15101652411.png

    I used Chrome the latest version, please feel free to delete my testing submission to get the slot available again. 

    Which browser were you using when you replicated the issue? 

    I would recommend you to check that JavaScript is enabled since that may be causing the issue: https://www.enable-javascript.com/ 

    Also, make sure that there is not any add-on/plugin installed that may cause the problem. 

    We will wait for your response. 

  • Profile Image
    XmasHouse
    Answered on November 08, 2017 at 01:29 PM

    I have now been able to duplicate on chrome, IE and Edge.  Please do a few things:

    1) clear your cache

    2) choose something from the "Sunday" time, preferably in the 2-4 or 4-6 time slot and leave the section expanded when you submit

    I've seen it not submit now across all of my browsers.  I support our technology tools  for a living and I know it's broken. I hate to be a jerk but I'm getting a bit tired of the "it works for me" responses.  There is an issue. I would LOVE to get on a skype call and show you - let me know.

  • Profile Image
    XmasHouse
    Answered on November 08, 2017 at 01:37 PM

    Sounds like someone validated on your side that there is an issue.

    https://www.jotform.com/answers/1293643-Form-not-submitting


  • Profile Image
    Kevin_G
    Answered on November 08, 2017 at 02:50 PM

    I could not replicate the issue on a cloned form of yours, I left only one widget field and cleared my forms cache as well as  browser's cache, but the form still works as expected: https://form.jotform.com/73116051152948 

    However, I replicated the issue on your form following the steps you provided. Here is the error on the web console: 

    15101697771.png

    I have tried clearing your forms cache and updating the widget, but the issue was still there so I will open a ticket for this so our developers can have a look on it. 

    We will keep you updated via this thread. 


  • Profile Image
    XmasHouse
    Answered on November 09, 2017 at 04:43 PM

    Looks like this is fixed.. thank so much!