- havenofhopeAsked on September 12, 2012 at 01:58 PM
I have tried numerous times to add an email for the alert for submissions. I read the instructions but for some reason the form questions are showing up where I shoulc be able to add the recipient and reply parts. It will not let me add anything to those fields.
Also when I change the email that is in the lower right corner, it looks like it is changed and then when I send a test it just goes to the email that is set up on the account and not the one I am trying to change it to.
It is not the form on the webpage that is not working . . . it is the Alert to new email that is not saving.
- JotForm SupportNeilVicenteAnswered on September 12, 2012 at 03:31 PM
You will simply need to add email addresses in the Recipient Email section and separate them with a comma. For more information: https://www.jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients
By the way, the Test Email function will send only to the email address associated to your account. You will have to do a live submission on your form to see if the notifications are received on the newly added recipient addresses.
The Reply-To Email option in your screenshot isn't where the recipient address is added. For more information on reply-to addresses, please follow the link below: