New Form Layout: form not showing on mobile device

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    MSMWEDDING
    Asked on November 08, 2017 at 05:31 PM

    Hello

    I share the link to my client and each time she try to get access to the form by cliking on the link she has a blank page.

    Can you please help me solve this problem.

    Best Regards

  • Profile Image
    John_Benson
    Answered on November 08, 2017 at 07:27 PM

    I opened the page URL (https://form.jotform.co/MSMWEDDING/MSM) you have provided using iPhone 6s plus and I was able to replicate the issue. The link is showing a blank page. To test it further, I opened the form direct link and I was still able to replicate the issue. 

    1510187203blankspages.png

    I will forward this issue to our developers so they can investigate it. We will message you again on this thread once we have any updates.

    Thank you.

  • Profile Image
    Rose
    Answered on November 09, 2017 at 02:03 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now. Could you please check and let us know if the issue still persists on your side.

    Thank you in advance for your understanding. 

  • Profile Image
    MSMWEDDING
    Answered on November 09, 2017 at 08:43 AM
    Good Morning,

    Thank you for your help.
    Actually now you can see the form but its not easy to use …. It is very hard and not convenient.
    When I try with this one it is easier to use it on the phone.



    --------------------------
    Jaelle JL JOSECITE
    Wedding Planner & Designer Consultant
    Tél: +(509)3121-6073 (whatsapp) – E-mail : weddingplanner@moulinsurmer.com
    www.moulinsurmer.com/weddings
    Member of Munaluchi Cotterie
    Instagram: @wedding_in_paradise – Facebook : @moulinsurmerweddings

    ...
  • Profile Image
    MSMWEDDING
    Answered on November 09, 2017 at 08:43 AM

    Hello

    I have some problem with my form https://form.jotform.co/73098334847871 . When we try to fill it by using a phone it is not easy to use and not convenient we can not either validate the form.
    While as when I am using this one https://form.jotform.co/60344819344861 it works properly and easy to use.
    I would like to know if it is possible to convert the format of this one https://form.jotform.co/73098334847871 to this one https://form.jotform.co/60344819344861 .

    Best regards,



    --------------------------
    Jaelle JL JOSECITE
    Wedding Planner & Designer Consultant
    Tél: +(509)3121-6073 (whatsapp) – E-mail : weddingplanner@moulinsurmer.com
    www.moulinsurmer.com/weddings
    Member of Munaluchi Cotterie
    Instagram: @wedding_in_paradise – Facebook : @moulinsurmerweddings


    ...
  • Profile Image
    John_Benson
    Answered on November 09, 2017 at 10:09 AM

    To avoid confusion and to better assist you, we will be addressing your new issue on this thread: https://www.jotform.com/answers/1294782

    Thank you.