- nalamdanaAsked on September 12, 2012 at 04:04 PM
Hi: my Paypal account is not the $30-month "Pro" account but I am able to retrieve API credentials and enter them in to the Paypal Payments Pro template. All works great and I can accept PAYPAL payments but it gives me an error when I try to accept a credit card payment.
Is this because this form ONLY works with Paypal Pro accounts (the name implies this but I want to be sure)?
That Paypal Pro template is a LOT more useful to me since all the transaction details remain on the same screen (i.e. no jumping to Paypal) so I'd like to be able to use it if possible. I thought obtaining the API credentials was the key to success. Maybe not?
Thanks a million.
Oakland, CAPage URL:
- JotForm SupportNeilVicenteAnswered on September 12, 2012 at 04:50 PM
Indeed, our Paypal Pro integration will work only with a Paypal Payments Pro account and not with a Paypal Payments Advanced account, which I assume is what you currently have. The API's for these services are quite different.
A similar question has been asked a few weeks ago, so I decided to add the said request to our users' wishlist. Unfortunately, we cannot provide any ETA, especially now that are developers are extremely busy.
In any case, we will let you know whether this gets approved, and subsequently, implemented.
- nalamdanaAnswered on September 12, 2012 at 05:53 PM
Thanks for the clear answer!
I may have missed it if its already there, but maybe you could label the template with a bit more detail about these restrictions.
I know that many Paypal users aren't entirely clear on what kind of accounts they have, and since your template sets up and sort-of works with the non-compatible API's, there is a seeming need for stricter guidance.
Ultimately, though, THANKS for having these paypal templates ready to go. What a time saver.
- JotForm SupportNeilVicenteAnswered on September 12, 2012 at 06:01 PM
In the payment wizard where you have entered your account's API information, there is a description wherein the term Paypal Website Payments Pro is explicitly mentioned. You may have just missed it.
Anyway, thank you as well for the kind words you have for our product. Should you need help with anything related to your JotForm account and forms, please feel free to ask.
- nalamdanaAnswered on September 12, 2012 at 06:04 PM
Neil - another 2 questions related to PRO accounts (which I manage for a different project/client).
1) Does your PaypalPro integration work with high-value transactions? In my limited experience with a PRO account, you can run transactions up to about $2000 using the paypal web interface, but have to manually enter higher-value transactions in the Virtual Terminal interface. Wondering if the same limtation applies to the JotForm intergration... OK up to about $2000 but above that, you have to use VT? (I understand some of that is dictated by PP's fraud screens too).
2) Doesn't PCI compliance requre an HTTPS connection to handle CC data? If so, does the Paypal integration stop working after 10 uses (the # of SSL submissions included on a free account). Is there a concern/issue if the embedded form is encrypted but the hosting page is not?
- JotForm SupportNeilVicenteAnswered on September 12, 2012 at 06:25 PM
1. JotForm uses Paypal Payments Pro's API, and should follow the same rules set for the said account type. It is a good idea to contact Paypal directly to get a more definitive answer.
2. Indeed, a form with a Paypal integration will stop working after 10 submissions with successful payments.
By the way, It would not matter if the hosting page is not using SSL. The form will still be transmitted to a secure manner, regardless if the webpage has an SSL certificate or not.
Hope this helps.
- nalamdanaAnswered on September 12, 2012 at 06:48 PM
Cool - thanks. I've got some interesting experimenting to do then. Again, this could turn out to be a gi-normous time saver. Thanks.
- ctabor1Answered on September 12, 2012 at 09:07 PM
This is a good post, and now I'm wondering if I attempted to use PRO form but don't have a PRO account with PayPal. Where on PayPal does it state what kind of account you (or your client) has?
Currently, can accept credit cards via PayPal, but not sure if that means anything in this situation for the integration and correct API, etc. I DO know, it is not a monthly fee account.
If anyone knows how to determine level of PP account (where to look, etc.) that would be great... as the site itself is like a mud pit.
- jeanettebmzAnswered on September 12, 2012 at 10:06 PM
I think the link bellow will be of help for you.
You can also take advantage of their Support to get more detailed information about it
- guest_30079023282043Answered on January 09, 2013 at 12:06 AMAny update on when PayPal advanced will be added to payment tools. This will make a big difference for a lot of users
- JotForm SupportliyamAnswered on January 09, 2013 at 12:27 AM
There is no update regarding Paypal Advanced as of yet. We'll update you on the other thread as soon as this has been added to our Payment Tools.
- JotForm SupportNik_CAnswered on April 06, 2016 at 06:26 PM
I opened a new thread for you since this one is really old. You can find it on this link.
- JotForm SupportNik_CAnswered on April 06, 2016 at 06:44 PM
Unfortunately, we don't have that information at the moment.
We'll inform you if PayPal Advance will be released.