Forms disabled and now locked out of account!

  • Profile Image
    pacifiquebyron 
    Asked on November 09, 2017 at 12:10 AM

    What is going on please?  We just perfected some forms on Jot Form and sent them out to our first clients. 


    The form links are now showing an error message saying "form disabled" and we've been locked out of our account!


    Please help!



  • Profile Image
    beyza
    Answered on November 09, 2017 at 12:29 AM

    Hi,

    Your account is currently suspended. I saw that your forms are asking for credit card information. 

    Please note that obtaining credit cards sensitive information and asking for login credentials are not allowed. These activities are considered Phishing. It is against to our terms of usage.

    Please remove those fields in order to re-activate your account. Please use our integrated payment tools instead.

    Hope this helps. Let us know if you have any questions. 

    Thank you for understanding.