Forms is not displayed on mobile device

  • Profile Image
    Jackson
    Asked on November 09, 2017 at 08:01 AM

    Good morning,

    I create 2 forms but none of my clients are able to find it on mobile device. here the link of my form. https://www.jackbuhservices.com/request-form/. https://www.jackbuhservices.com/apply-now/ everything seem to be working on computer but not mobile. 

    Please advise,

    Thanks


  • Profile Image
    Chriistian
    Answered on November 09, 2017 at 10:06 AM

    I checked the URLs you provided and I was able to see the issue. The form is not displayed on mobile. 

    15102394792017-11-09_2257.png

    As per investigation, it seems the container that holds the JotForm embed code is being hidden on mobile.

    15102395542017-11-09_2255.png 

    If I disable the CSS property display:none on the site. The form will be displayed.

    15102396102017-11-09_2258.png

    Please check this on your site. If you can add custom CSS code to your site, you can try to add this custom CSS code to your website.

    .mediumScreenDisabled {

        display: block !important;

    }

     
  • Profile Image
    Jackson Buhendwa
    Answered on November 09, 2017 at 10:40 AM

    Thank you for the advise, i try to add the CSS code to my website but still cannot resolve the issue. 

    .mediumScreenDisabled {

        display: block !important;

    }

    Please advise,


    Thanks, 

  • Profile Image
    aubreybourke
    Answered on November 09, 2017 at 11:33 AM

    Did you remove the CSS code that says:

    display: none;


  • Profile Image
    Jackson Buhendwa
    Answered on November 09, 2017 at 12:12 PM

    please review, i cannot locate the display code

    1510247449Capture.PNG

  • Profile Image
    Chriistian
    Answered on November 09, 2017 at 01:19 PM

    As per checking the "display: none" code is still there for the class mediumScreenDisabled

    15102515082017-11-10_0215.png


    How did you add the CSS mentioned above or how do you manage CSS in your site?

  • Profile Image
    JackBuh
    Answered on November 09, 2017 at 02:22 PM

    I do not add CSS code for my website. this website is created by web hosting i just add the contents. 

    Please let me know if this is something i can resolve by myself or i need to contact my web hosting?

  • Profile Image
    aubreybourke
    Answered on November 09, 2017 at 02:28 PM

    Yes you will need access to your websites source code. If you have an admin or someone working for you then you will need them to modify your website. 

    They should be able to understand what we are talking about in this thread. So just send them the link:

    https://www.jotform.com/answers/1294676-Forms-is-not-displayed-on-mobile-device