The form I created takes a user to Paypal but the form is not be saved or emailed to me

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    jzoccali
    Asked on November 09, 2017 at 04:36 PM

    What am i doing wrong ?


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    Marvih
    Answered on November 09, 2017 at 05:25 PM

    That is correct, It will not go to your submission unless the user completed the payment. If not, it will go inside the "Incomplete Payment" tab.1510265961544.png

    You can enable the email notifiers for the pending payments too.

    1510266055545.png

    You can also add your IPN Relay URL to communicate with Paypal if there are updates on payments.

    FAQ's for Incomplete Payment https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Here is the guide on how to enable IPN Relay to your Paypal Integration.
    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    Hope that helps.