- jzoccaliAsked on November 09, 2017 at 04:36 PM
What am i doing wrong ?
- JotForm SupportMarvihAnswered on November 09, 2017 at 05:25 PM
That is correct, It will not go to your submission unless the user completed the payment. If not, it will go inside the "Incomplete Payment" tab.
You can enable the email notifiers for the pending payments too.
You can also add your IPN Relay URL to communicate with Paypal if there are updates on payments.
FAQ's for Incomplete Payment https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Here is the guide on how to enable IPN Relay to your Paypal Integration.
Hope that helps.