I can't make the bluepay API work and the custom feature wont work either

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    Asked on November 09, 2017 at 07:02 PM

    The bluepay API keeps saying "missing CC num" but the credit card number is in there.  Also,

    the custom amount isn't editable on a cell phone.  I can't make this work.
      Please advise
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    Answered on November 09, 2017 at 09:02 PM

    It seems there is a problem with your Bluepay account, upon testing it shows up "Account not found" error even when in sandbox mode.


    Take note that it needs to be a merchant account. You can also contact bluepay support to get the correct type of account and have it activated.

    Let us know how it goes.

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    Answered on November 09, 2017 at 09:04 PM

    You can check out the bluepay integration guide on this link https://www.jotform.com/help/440-How-to-integrate-BluePay-with-your-form

    As for your second issue, I have created a separate thread for it. We will give our reply on this link https://www.jotform.com/answers/1295469

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    Mel Sleight 
    Answered on November 11, 2017 at 04:48 PM


    BluePay.js was not activated on your gateway account. I have activated it now. Give it another try and see if that clears up the problem.

    Mel Sleight

    Integration Support

    BluePay Processing, LLC