- miskiswapAsked on September 12, 2012 at 08:25 PM
On my form I have Rows A-Z. Above this, I have an example of how I would like people to fill in the form. When I fill in the form and input data in Row A, the information in Row A does not appear in the confirmation emails, the gmail account and google docs. It shows the Example that I have. This feature was working a while ago. Not sure what happened.
Below is the screenshot link. I tried putting it in the "Upload a Screenshot" box, but it would not take.
- jeanettebmzAnswered on September 12, 2012 at 08:48 PM
I would recommend you to delete and rebuild your email alert template. Also, make sure that you tick the option "show headers and text" on your submissions viewer so you can actually see the HTML fields you have used for that purpose.
- miskiswapAnswered on September 13, 2012 at 05:25 AM
I keep checking the "Show Headers and Texts" and it doesn't save. I have emptied my cache.
Row A looks like it copies my Example even when I input my own dollar amount and description. I have been inputting 125 for the price and "hat" for the description. When I click on submit and I go to my email, the Example price and description are in Row A. Not sure why it changes when I submit the form.
I hope you can help.
- JotForm SupportNeilVicenteAnswered on September 13, 2012 at 11:17 AM
The reason why this is happening is because your Example table was copied from Row A's code. Thus, it uses the same input names, and will populate the same data to Row A no matter what the user enters on Row A.
I went ahead and changed the input names to "example". Can you please do a test submission on the form to see if the issue persists?
- miskiswapAnswered on September 13, 2012 at 11:42 AM
THANK YOU!!! It worked for the website form.
Can you tell me how you changed the html code? I need to make the change to my facebook form too. They are the same form except the facebook form is 520 wide. Above is the link.
- JotForm SupportNeilVicenteAnswered on September 13, 2012 at 11:52 AM
Done applying the changes to your FB form. Just so you know, your Example table was created by copying Row A's code to a Free Text (HTML) tool.
By the way, here's how I modified the codes:
- miskiswapAnswered on September 13, 2012 at 12:22 PM
Thank you sooooo much!!!
You guys are so wonderful!