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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot log into my account

    Asked by Tiffany on September 12, 2012 at 08:34 PM

    I am certain I set up an account with my email address stated above. I tried logging in and my password was wrong. I clicked "Forgot Password" and it told me there was no account associated with my email address.

    So just to be sure, I tried to create a new account with my email address, and go prompted that it was already in use.

    Please advise! Thanks!

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    Answered by pinoytech on September 12, 2012 at 08:47 PM

    Hi Tiffany,

    Sorry for the inconvenience that may have caused. Upon checking your account using the username of northcoastam, I found out that your account was suspended. But seens non of your form is violating our terms of use, I will re-activated your account and it should be working fine by now.

    Thank you!