Submit button not displaying properly on our website

  • Profile Image
    soultreatments
    Asked on November 10, 2017 at 10:03 AM

    Good morning,

    When I update my website with the embedded code the submit button doesn't show.  I have tried every option of the embedded code, but still it doesn't show.  The form cuts off at signature.


    Can you let me know what I might be doing wrong?  Thank you!

    Tanya

  • Profile Image
    John_Benson
    Answered on November 10, 2017 at 11:12 AM

    Hey Tanya,

    Please try embedding your form using the iFrame Method. Here's a guide that you can follow: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If the issue persists, please provide the website URL where the form is embedded so we can check it further.

    We'll wait for your reply.

  • Profile Image
    soultreatments
    Answered on November 10, 2017 at 11:43 AM
    Yes I tried that method also and it didn't work.
    ...
  • Profile Image
    Kiran
    Answered on November 10, 2017 at 11:50 AM

    Could you provide us with the web page URL where the form is embedded so that we can take a look and assist you further?

    We will wait for your response. Thank you! 

  • Profile Image
    soultreatments
    Answered on November 17, 2017 at 10:43 AM
    Here is the link: https://www.soultreatments.ca/registration-two.html
    I have it hidden from the website now so you must follow the link. This is
    the "embeded code" format but nothing changes if I use iframe or 3rd party
    platform.
    *Sincerely,*
    *Tanya Hill*
    *Owner ~ Soul Treatments Wellness*
    *Educate ~ Empower ~ Inspire*
    *519-221-0155*
    www.soultreatments.ca
    ...
  • Profile Image
    Kiran
    Answered on November 17, 2017 at 11:11 AM

    Could you try embedding the form using iframe embed code and change the height to 2300px in the code? Please use the code within the iframe tags from the embed code as shown in the screenshot below:

    1510935057iframe_embed_changeheight.png

    You may get the iframe embed code by following the steps in the guide below:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image
    soultreatments
    Answered on November 20, 2017 at 12:43 PM
    Sorry that also didn't work.
    Here is the code I embedded, let me know if I did something wrong:
    id="JotFormIFrame-70354189688268"
    onload="window.parent.scrollTo(0,0)"
    allowtransparency="true"
    src="https://form.jotform.com/70354189688268"
    frameborder="0"
    style="width: 1px;
    min-width: 100%;
    height:2300px;
    border:none;"
    scrolling="no">


    *Sincerely,*
    *Tanya Hill*
    *Owner ~ Soul Treatments Wellness*
    *Educate ~ Empower ~ Inspire*
    *519-221-0155*
    www.soultreatments.ca
    ...
  • Profile Image
    John_Benson
    Answered on November 20, 2017 at 01:51 PM

    Hi Tanya,

    I checked the page URL (https://www.soultreatments.ca/registration-two.html) you provided and I can still see the height is set to 2088px. 

    I also noticed that the script element in the iFrame code is still there, that is the reason why it is auto-resizing. Please embed the form using this code only:

    <iframe

    id="JotFormIFrame-70354189688268"

    onload="window.parent.scrollTo(0,0)"

    allowtransparency="true"

    src="https://form.jotform.com/70354189688268"

    frameborder="0"

    style="width: 1px;

    min-width: 100%;

    height:2300px;

    border:none;"

    scrolling="no">

    </iframe>

    Here's the result of my test:

    1511203328131ss.png

    Let us know how it goes. Thank you.


  • Profile Image
    soultreatments
    Answered on November 21, 2017 at 08:43 AM
    Yes that worked, thank you!
    *Sincerely,*
    *Tanya Hill*
    *Owner ~ Soul Treatments Wellness*
    *Educate ~ Empower ~ Inspire*
    *519-221-0155*
    www.soultreatments.ca
    ...