Field Confirmation Widget: Why aren't fields displayed?

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    mgeisler02
    Asked on November 10, 2017 at 12:01 PM

    A few people who were trying to fill out one of our forms encountered a strange problem with the question asking for their email address, which I created using the Field Confirmation widget.  Rather than seeing two boxes with the actual question text ("Email" and "Confirm email"), they saw no boxes and just a random word that couldn't be deleted (see screenshot).

    I haven't been able to replicate this problem; it always works just fine for me, no matter which browser I try.  I'm at a loss as to how I can fix this--any ideas?

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    Kevin_G
    Answered on November 10, 2017 at 12:15 PM

    I have been testing your form and noticed it works fine on my end: 

    15103338341.png

    May be that there is something blocking the widget on your users end, an extension installed on the browser, something on the network they're connected to or any antivirus software. 

    Is it possible to know the browser where your users replicated the issue? 

    If possible, please ask them to check if anything of the above mentioned is causing the problem, they could try with a different internet connection. 

    I also cleared your forms cache so the latest version of your form loads. 

    Let us know how it goes. 

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    mgeisler02
    Answered on November 10, 2017 at 12:38 PM

    Thanks!  I'm working on finding out what browsers they were using.  It was actually a different form that had the problem: the one called "STAR Cohort Contact Info Form."

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    Chriistian
    Answered on November 10, 2017 at 12:46 PM

    I have also tested the form you mentioned - with link http://www.jotform.us/form/71726706071152 - but the widget appears fine on my end. 

    Can you please also ask more details from your users such as the plugins they are using in their plugins of if they see script errors in the page? Please check this page: How do I open the JavaScript console in different browsers?