Account suspended: I can't log into my account

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    Asked on November 10, 2017 at 12:01 PM

    Hello, I can't log into my account it keeps saying Suspended. Can you help, please? Thanks!

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    Answered on November 10, 2017 at 12:07 PM

    Yes your account was suspended because Form 63137338219154 was Collecting SSN# and Drivers Licenses. According to our terms of use this is forbidden. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    So you have two options of how to proceed. You can simply agree for us to delete the form. Or you can enable encryption for your form ( as detailed in yellow highlighting ).

    Please inform us which option you prefer and we will activate your account so that you can make the modifications.

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    Answered on November 10, 2017 at 02:43 PM
    We weren't aware that the form had that on there. We'll be sure that
    doesn't happen again. Will we have an opportunity to be reinstated?
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    Answered on November 10, 2017 at 03:03 PM

    I have removed the disallowed fields on the form and reactivated your account/username iwillrisementoring and other forms.

    You may log in at to view the updated status.

    Let us know if you need further assistance.