Lightbox embedded form will not work

  • Profile Image
    txtbookapp
    Asked on November 10, 2017 at 02:52 PM

    Hello.


    Our direct links to our forms appear to work, but any embedded form will not populate. Its just a blank lightbox


    See code below:


    <script src="https://form.jotform.com/static/feedback2.js" type="text/javascript"> var JFL_61025089274960 = new JotformFeedback({ formId: '61025089274960', base: 'https://form.jotform.com/', windowTitle: 'txt-book | iPhone Order Form', background: '#FFA500', fontColor: '#FFFFFF', type: 'false', height: 800, width: 800, openOnLoad: false }); </script> <a class="btn lightbox-61025089274960" style="margin-top: 16px"> txt-book for iPhone form - BrainTree </a>


    Please help!


    Thank you...!

  • Profile Image
    jonathan
    Answered on November 10, 2017 at 03:32 PM

    I was able to reproduced the issue when I checked on your website. The lightbox form is loading but it is empty/blank.

    1510345929zzz 2017-11-11 04.29.55.png

    Allow me some more time to investigate the issue. I will be back shortly.

  • Profile Image
    jonathan
    Answered on November 10, 2017 at 03:42 PM

    When I reviewed the source code of your website page, I found that you have modified the lightbox embed code of the form by injecting some custom codes within.

    1510346419zzz 2017-11-11 04.36.19.png

    It seems the custom code were causing the issue.

    I suggest you try first re-embedding the form again on your website using the default lightbox code using the Form Builder.

    1510346448zzz 2017-11-11 04.39.46.png


    User guide: How to Create Lightbox Form

    Let us know if this still did not fix the issue.

  • Profile Image
    txtbookapp
    Answered on November 10, 2017 at 04:43 PM

    This does not fix the issue.
    Even when i am in the embed section of the website and i click on preview... the form opens as a blank Lightbox and it’s using the exact code generated by jotform
    ...
  • Profile Image
    jonathan
    Answered on November 10, 2017 at 05:08 PM

    As of this checking I still see you were using a modified Lightbox embed code of the form on your website page.

    1510351705zzz 2017-11-11 06.07.54.png

    so it is still not working properly.


  • Profile Image
    txtbookapp
    Answered on November 10, 2017 at 06:43 PM
    When i preview the lightbox in jotform, should the full content appear?
    Currently, it also shows a blank form.
    The site code was modified per a jotform recommendation to make the jotform as responsive as possible. It has worked for years... not sure why anything would change AND the lightbox preview would also not work.
    ...
  • Profile Image
    cem
    Answered on November 10, 2017 at 07:50 PM

    Hey txtbookapp,

    The lightbox problem should be fixed now. Can you test again your form and get back to us?

    We are really sorry for the inconvenience caused by us.

  • Profile Image
    txtbookapp
    Answered on November 10, 2017 at 09:43 PM
    Thank you!
    It’s working...!
    ...
  • Profile Image
    txtbookapp
    Answered on November 10, 2017 at 09:43 PM
    Hi.
    After additional review... it appears that the form will not open in Google mobile apps. Even after we cleared the cache.
    It appears to work perfect in safari and Firefox.
    Thoughts?

    ...
  • Profile Image
    Jim_R
    Answered on November 11, 2017 at 02:50 AM

    To avoid confusion, I moved your last reply to a separate thread https://www.jotform.com/answers/1296460

    We'll reply to you there shortly.