-
AssuntosEducacionaisAsked on November 10, 2017 at 4:16 PM
Greetings!
I have two forms published in different webpages. Both use the lightbox as embedding method. Recently, some users have reported (and I myself was able to confirm) that, when one clicks the form button, the lightbox opens up without showing the form; only an empty box appears. This can be seen, for instance, with the form hosted in the following webpage:
https://www.unifesp.br/campus/sjc/orientacao-academica/recursos/1641-programa-avance-t.html
Could the support team check this situation out, please?
Thanks a lot!
-
aubreybourkeReplied on November 10, 2017 at 5:14 PM
I see you are now accessing the form via its direct link http://www.jotformz.com/form/71405731473655 on your website instead of using the lighbox method.
I cloned your form and tested it with a lightbox. I was able to reproduce the error:
-
cem JotForm DeveloperReplied on November 10, 2017 at 7:53 PM
Hey AssuntosEducacionais,
The problem should be fixed now. Can you test it on your end and get back to us?
Sorry for the inconvenience and thank you for reporting us the problem.
-
assuntoseducacionaisReplied on November 13, 2017 at 1:57 PM
My two forms embedded using lightbox method are working fine again. Good job! Thank you all!