- AssuntosEducacionaisAsked on November 10, 2017 at 04:16 PM
I have two forms published in different webpages. Both use the lightbox as embedding method. Recently, some users have reported (and I myself was able to confirm) that, when one clicks the form button, the lightbox opens up without showing the form; only an empty box appears. This can be seen, for instance, with the form hosted in the following webpage:
Could the support team check this situation out, please?
Thanks a lot!
- JotForm SupportaubreybourkeAnswered on November 10, 2017 at 05:14 PM
I see you are now accessing the form via its direct link http://www.jotformz.com/form/71405731473655 on your website instead of using the lighbox method.
I cloned your form and tested it with a lightbox. I was able to reproduce the error:
- JotForm DevelopercemAnswered on November 10, 2017 at 07:53 PM
The problem should be fixed now. Can you test it on your end and get back to us?
Sorry for the inconvenience and thank you for reporting us the problem.
- assuntoseducacionaisAnswered on November 13, 2017 at 01:57 PM
My two forms embedded using lightbox method are working fine again. Good job! Thank you all!