Lightbox opens empty

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    Asked on November 10, 2017 at 04:16 PM


    I have two forms published in different webpages. Both use the lightbox as embedding method. Recently, some users have reported (and I myself was able to confirm) that, when one clicks the form button, the lightbox opens up without showing the form; only an empty box appears. This can be seen, for instance, with the form hosted in the following webpage:

    Could the support team check this situation out, please?

    Thanks a lot!

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    Answered on November 10, 2017 at 05:14 PM

    I see you are now accessing the form via its direct link on your website instead of using the lighbox method. 

    I cloned your form and tested it with a lightbox. I was able to reproduce the error:

    1510351520Microsoft Edge 10_11_2017 22_0

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    Answered on November 10, 2017 at 07:53 PM

    Hey AssuntosEducacionais,

    The problem should be fixed now. Can you test it on your end and get back to us?

    Sorry for the inconvenience and thank you for reporting us the problem.

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    Answered on November 13, 2017 at 01:57 PM

    My two forms embedded using lightbox method are working fine again. Good job! Thank you all!