Unable to submit the form using mobile device

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    minted_design
    Asked on November 10, 2017 at 06:02 PM

    We have been receiving one-off errors when trying to submit surveys, but can't seem to consistently reproduce the error to understand root cause. Are there any known issues for this error (see screenshot) based on device, OS, or mobile carrier?

    -Jeff

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    John_Benson
    Answered on November 10, 2017 at 08:46 PM

    I did a test submission to your form using an iPhone 6s plus and I was able to replicate the issue.

    I will investigate this further before forwarding it to our developers. Thank you.

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    John_Benson
    Answered on November 13, 2017 at 01:37 AM

    Update:

    I have now forwarded this issue to our developers.

    I was able to replicate the issue using the custom URL in the iPhone 6s plus. After hitting the submit button, the form is stuck "Please wait..." message. (https://form.jotform.com/minted_design/holiday)

    However, I noticed that the form is working properly using the form's direct link. For a temporary solution, you can provide the form's direct link to the users who are experiencing this issue. We will contact you again on this thread once we have an update to our developers.

    Thank you.

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    onur
    Answered on November 14, 2017 at 06:11 AM

    Hello,

    Sorry for this inconvenience. 

    I've tried with iPhone 6 and able to submit the form even with custom URL. 

    Could you please try again to submit a form?

    Waiting for your reply.