Form is not updating?

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    Asked on November 11, 2017 at 11:24 AM

    Hi there,

    As I've edited this form recently, certain areas are not represented correctly on the preview or on the live form. For example, the Credit Card Calculation should be hidden and the Donation Total should be filled using conditionals, not a straight form calculation.

    Please help me troubleshoot.



  • Profile Image
    Answered on November 11, 2017 at 04:56 PM

    I checked your form and I wasn't able to replicate the issue with Deposit field, it was calculating:

    1510437212Screen Shot 2017-11-11 at 10.3

    But I was able to replicate the issue with "Credit Card Calculation" field, it is showing even though it is hidden in the builder.

    Please allow me some time to check that field further.

    Thank you!

  • Profile Image
    Answered on November 12, 2017 at 09:39 AM

    Thank you for your patience.

    The issue is related to the condition that you created and because you included the "Credit Card Calculation" field in it:

    1510497379Screen Shot 2017-11-12 at 3.38

    1510497402Screen Shot 2017-11-12 at 3.38

    The field 77 in above condition is included in conditional logic which says "Hide multiple" and that creates a conflict since you hide it in the settings menu as well.

    Bottom line, if you hide the field in the settings menu of the field, you don't have to include it in conditional logic as well.

    So to solve this issue, just remove the mentioned field from the conditional logic number 25.

    Let us know if you have any further questions.

    Thank you!