What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form does not change anymore on the website

    Asked by steve5000 on September 13, 2012 at 07:05 AM

    Hello,

    first of all I would like to say that JotForms is a great tool! Thank you very much!

    Now my question: I created a form in the form generator and put the JavaScript Code on my Site. Everything works fine so far. Now I did some tests and put the "Print form" button at the bottom of the form. After deciding that I don´t want it anymore I remomved it with the form builder and saved it but it is still in the form on the website. Several tries to get rid of the button failed. In "My Forms" on Jotform the button is gone but online it still exists and is functional.

    Is there a solution for it? The form I mentioned can be found at http://linguawork.de/index.php/de/anfrage

    Page URL:
    http://linguawork.de/index.php/de/anfrage

  • Profile Image
    JotForm Support

    Answered by mliz on September 13, 2012 at 09:10 AM

    Hi,

    Have you tried clearing the browser's cache and cookies? I pulled up the page where the form is embeded and the Print Form button was nowhere to be seen, your local machine maybe loading the old version of the form. 

    Let us know if this worked. 

    Thanks!

  • Profile Image

    Answered by steve5000 on September 13, 2012 at 09:28 AM

    Hi,

    I cleaned up my browser but it´s still there for me and for friends I´ve asked. You find it on the German site on the menu point: Anfrage

    http://linguawork.de/index.php/de/anfrage

    In the meantime no changes made in the form builder appear online on the site. Even disabeling the form in the form builder does not help. The form appears anyway.

    Any solutions?

  • Profile Image

    Answered by fxr on September 13, 2012 at 11:05 AM

    Please try changing your embed code

    from:

    <script src="//form.jotformeu.com/jsform/21982397560362" type="text/javascript"></script>

    to

    <script src="//www.jotformeu.com/jsform/21982397560362" type="text/javascript"></script>

  • Profile Image

    Answered by steve5000 on September 13, 2012 at 11:23 AM

    Hi,

    thank you very much. The changes made in the form builder do have an effekt on the form on the site again!

    How come? They form builder gave me the URL. Why do I need the www?

    Cheers

  • Profile Image

    Answered by pinoytech on September 13, 2012 at 11:54 AM

    Hi,

    When our development team migrated our database to a more powerful server cloud, it causes some replication delay/problem. They are already aware of this issue and hopefully they be able to fixed this immediately.

    Apologize for the inconvenience that may have caused.

    Thank you!