Posting Form Link on FaceBook Page: it continually says that the form is not available.

  • mauramacauley
    Asked on November 11, 2017 at 10:47 PM

    I am trying to post a link to my jotform on my facebook page, in a post, not as a tab link.  When I copy the link from my jotform, and place it in my post, it continually says that the form is not available.  How can I get this link posted? 


    Thanks

  • David JotForm Support Manager
    Replied on November 11, 2017 at 11:47 PM

    Can you share the link to your form? Make sure the form status is not disabled: https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form 

  • mauramacauley
    Replied on November 12, 2017 at 12:43 AM
    https://form.jotform.com/73018415984158
    ...
  • Support_Management Jotform Support
    Replied on November 12, 2017 at 2:31 AM

    Please keep in mind this isn't JotForm-related - It has something to do with how and when Facebook last scraped the URL you're posting and their raw OG tags.

    For your convenience, I've fixed this for you now.

    Posting Form Link on FaceBook Page: it continually says that the form is not available Screenshot 30

    In case you encounter this issue in the future, here's what you need to do:

    1. Go to this page https://developers.facebook.com/tools/debug/sharing/ 

    2. Paste your Form URL

    Complete guide: Where-to-Find-My-Form-URL 

    3. Click the DEBUG button

    4. Scroll down to see how the URL is being shared in Facebook

    5. Click the SCRAPE AGAIN button

    Posting Form Link on FaceBook Page: it continually says that the form is not available Screenshot 41