Form data out of sync with associated report

  • AdminHWCC
    Asked on November 13, 2017 at 8:55 AM
    Hi,
    I have deleted a form submission and this is reflected in the submissions list. Unfortunately, when I run a CSV report, the submission is still listed. Could you take a look please?
    The form noted below.
    The submission I deleted is in row 4 of the attached csv. You will see this data does not appear in the form submissions.

    Thank you.
  • AdminHWCC
    Replied on November 13, 2017 at 8:57 AM

    Here's the form



    https://form.jotformeu.com/72844967018366

  • AdminHWCC
    Replied on November 13, 2017 at 9:01 AM

    The report (I cannot upload for some reason - so here's a screen shot)

    1510581630Screen Shot 2017 11 13 at 13 Screenshot 10

  • David JotForm Support
    Replied on November 13, 2017 at 11:22 AM

    I checked the CSV report of your submission data compared to the actual submission data and on my end they match:

    1510590121Capture Screenshot 10

    Try creating a new CSV report.  At this time, the data should be the same as in JotForm.

  • AdminHWCC
    Replied on November 13, 2017 at 11:37 AM

    Yes, its now in sync! The csv I sent you had an extra entry (row 4) whose submission I deleted several days ago; the entry still kept appearing in the csv report. Whatever you did has cleared it. Perhaps it was submitting a new test submission.

    Thank you.